Support

Orderoo is a food ordering app and social feed for local venues and the people cooking near you.

However you got here, this reaches us:

help@orderoo.com.au

We answer within one business day, and usually sooner. If it is about an order happening right now, say so in the subject line and we will get to it first.

Before you email

Some things are quicker to sort out in the app itself.

A problem with an order: Open the order and tap Ask Roo about this order. Roo can tell you where your order is, what you paid, and how to reach the venue, and it can cancel an order that has not been started. This is available for 24 hours after an order finishes; after that, email us.
Changing your phone number or email: You → Account details. Changing either takes a verification code, because both are how you get back into your account.
Deleting your account: You → Account details → Delete my account. This removes your name, email, phone number, saved addresses and profile photo. Past orders and reviews stay on record with your name taken off them, because venues need their sales history.
Money in your wallet: Anything you topped up by card can be refunded. Credit earned through Roowards or by sharing photos cannot be cashed out. Email us and we will sort it.

Listing your venue

If you run a food business and want to be on Orderoo, email help@orderoo.com.au with your venue name and we will come back to you.

We are bringing venues across from our original ordering site a few at a time, so if you already sell through Orderoo you may already be in the queue.

Alcohol

Orderoo delivers alcohol from licensed venues in South Australia. You must be 18 or over to order it, and the driver will ask for ID on delivery. A delivery can be refused at the door if ID cannot be produced.

Orderoo is operated by Shanaya eCom Pty Ltd, South Australia.

Support: help@orderoo.com.au